Our FAQS

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No 2
Fakes

We take our authentication process thoroughly to make sure all our luxury items are certified authentic.

We Hate COUNTERFEIT GOODS!

All items sold on our platform are guaranteed authentic

Here are some of the questions we’re often asked. If you can’t find the answer you need though, please don’t hesitate to contact us at hello@spinkso.com

ARE ALL SPINKSO ITEMS AUTHENTIC?

Absolutely! All our items are triple-checked by trained authenticators and the latest artificial intelligence technology. If an item does not pass our authentication process, it will not be offered for sale or swap at Luxury Promise.

CAN I RETURN AN ITEM?

We offer a return policy. If you are not satisfied with your purchase, please refer to our Returns and Refunds page for detailed information on the return process, including eligibility and timelines.

HOW CAN I CONTACT LUXURY PROMISE?

You can reach us through our Contact Us page on the website, or you can email us at hello@spinkso.com.

DO YOU DELIVER WORLDWIDE?

Yes. Please check out our Shipping page for more information about delivery charges.

WILL I HAVE TO PAY IMPORT TAX?

Possibly. It depends on where you live. Please check out our Shipping page for more information about this.

CAN I VIEW AN ITEM AT ONE OF YOUR LOCATIONS?

Yes! But we're a global company so stock may be held in different locations. Please check product listings for details or email us hello@spinkso.com and we can confirm if a viewing is possible.

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options. You can find the full list during the checkout process.

IS THERE A WARRANTY ON THE ITEMS I PURCHASE?

We do not offer warranties, but we ensure that the items we sell are in the condition described on our website. You can refer to our Returns and Refunds page for information on handling any issues.

IS THERE A WARRANTY ON THE ITEMS I PURCHASE?

We do not offer warranties, but we ensure that the items we sell are in the condition described on our website. You can refer to our Returns and Refunds page for information on handling any issues.

12. Industry Leading Artisans in our Clinic.

THE SCALE OF OUR BUSINESS.

700+ Bags are restored in our UK clinic each Month.

Spinkso is not affiliated, associated, or officially connected with any of the brands mentioned or sold in this website.
Trademarks and copyrights are reserved to the original brands.Our authentication process is based solely on our experience and AI technology. No data has been provided or used from any of the brands listed on our website and only they can 100% guarantee authenticity.
The brands listed on our website are neither responsible for nor bound by any of our authenticity findings and may not honour any certificates of authenticity provided by Spinkso.